Refund policy

Refund Policy

At FrostyJet, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns We accept returns within 15 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at [your email address].

Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage and we'll make it right with a replacement or full refund.

Non-Returnable Items For hygiene reasons, certain items may not be eligible for return. This will be noted on the product page where applicable. Please note that change of mind is not considered a valid reason for a return or refund.

Contact Us For any questions about your return or refund, reach out to us at [your email address] and we'll get back to you as soon as possible.